Introduction

At NexusAI Labs Inc. ("NexusAI", "we", "us", or "our"), we strive to ensure the satisfaction of all our customers who use our promptnexus.ai website and associated applications (collectively, the "Service"). We understand that there may be instances where our Service may not meet your expectations, leading to the consideration of a refund. This Refund Policy aims to outline the conditions under which refunds may be granted and the process for requesting a refund.

Eligibility for a Refund

Refunds may be considered under the following conditions:

• Technical Issues: If you experience persistent technical issues that prevent the proper use of our Service, despite assistance from our support team.
• Accidental Purchases: If a purchase was made accidentally and the Service has not been used following the purchase.
• Service Not As Described: If the delivered Service significantly deviates from the descriptions provided through our official channels.

Please note, refunds are typically not granted in situations where the Service has been used extensively or if the purchase was made more than 30 days prior to the refund request.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@promptnexus.ai with your purchase details, including the transaction ID, date of purchase, and the email address used to make the purchase.
2. Provide a brief explanation of the reason for the refund request.
3. If applicable, include any documentation or evidence (e.g., screenshots) that supports your claim.

Our support team will review your request and may contact you to obtain further information. We aim to process refund requests within 7-10 business days of receipt.

Processing Refunds

Refunds will be processed back to the original method of payment. Please be aware that it may take some time for your bank or credit card company to process and post the refund to your account.

Changes to the Refund Policy

NexusAI Labs Inc. reserves the right to modify this Refund Policy at any time. We encourage you to review this policy periodically. Changes to this policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us at support@promptnexus.ai.